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KONE CUSTOMER SERVICE
For general inquiries please call the KONE Customer Care Center at 877-276-8691.
You can reach us 24 hours a day, seven days a week.
For non-urgent service inquiries you may also e-mail the KONE Service Center at koneservice@kone.com.
Go to the contact form
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To place a service call or report an emergency
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koneservice@kone.com
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4225 Naperville Road
Lisle, IL 60532
Tel.: 630-577-1650
For media inquiries please contact:
Patrick O'Connell
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KONE - Improving the Flow of Urban Life
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For a healthier and safer people flow in any environment
Health and well-being solutions
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Our easy-to-use tools support you throughout the lifecycle of your building.
Click here to select one of our elevator or escalator planners
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With our intelligent KONE 24/7 Connected Services we can now better predict issues and take action before a shutdown occurs.
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Learn more about the renewed KONE MonoSpace 500® machine room-less elevator that combines our proven eco-efficient technology with ride-comfort and design innovations.
Learn about our award-winning escalator modernization solution
Browse our brochures on our products and services
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KONE provides industry leading eco-efficient elevators, escalators, autowalks, and automatic doors. Find out more about our products below.
We pride ourselves on our deep understanding of both equipment and customer needs – ensuring your existing equipment is kept running smoothly throughout its lifetime.
MAINTENANCE
We maintain all makes and models of elevators, escalators, and automatic building doors.
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Boost your elevator’s reliability, eco-efficiency, comfort, and appearance with our modernization solutions.
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Our modernization solutions will increase their lifespan, giving you the flexibility of replacing the entire installation or just individual components.
People Flow Intelligence Enhancements
Smart, flexible solutions for access and destination control, as well as communication and equipment monitoring